All prices listed on our website are in AUD $. Nisi does not offer refunds and our policy is a store credit only policy.

Please read our Return Policy Guidelines below prior to returning any items.

If you would like to make an exchange for a different size or for another item, the request has to be made and items returned within 14 days of receiving your goods. After receiving approval for your exchange or store credit, please package your suit securely and send it back to the provided address, along with your original receipt. Please be sure to obtain a tracking number with your return to insure proof of delivery. Please follow our guidelines below. 

Please email info@nisicollective.com to notify us of your intention to return your order. Make sure to include your invoice number and contact details.

After receiving approval for your store credit, please package your suit securely and send it back to the provided address, along with your original receipt. Please be sure to obtain a tracking number with your return to insure proof of delivery.

NO STORE CREDIT ON SALE ITEMS INCLUDING ITEMS PURCHASED WITH PROMOTIONAL DISCOUNT CODES - ALL SALE ITEMS ARE FINAL SALE.

Please note the following Return Policy Guidelines:

• We gladly accept returns for store credit only when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place. Returns not abiding by this policy will be returned to sender
  
• Please fold your return items with care and package them securely as received
  
• Please be sure to obtain a tracking number with your return to ensure proof of delivery
  
• All sale items are final sale and not eligible for store credit
  
• Original shipping costs are non-refundable
  
• Customer pays for return shipping (except when receiving wrong item or size)
  

 A note on returning wetsuits / neoprene:

• Please fold the wetsuit neatly with the zipper exposed and not touching any neoprene (nor any other neoprene items if sending back several wetsuit pieces). This is because the neoprene surface is delicate and subject to marking / creasing.
  
• You do not need to include any cards that were included in your original package. Please ensure that hang tags on your swimwear items are not marking the surface of the neoprene wetsuits.
  

FAULTY ITEMS

Goods are considered faulty if they are received damaged or if a manufacturing fault has occurred. Please carefully follow care instructions, as the item will not be exchanged if the item has been wrongly damaged. Items damaged as a result of wear and tear are not considered to be faulty and will not be exchanged. If your order is a faulty item, please make sure to email info@nisicollective.com to notify us of damaged goods. Please make sure to include your invoice number and contact detail, as well as a description and photo of the damaged good.

SALE ITEMS

Returns or refunds are not available on sales items.